Privacy Policy

1. Introduction

• We are committed to securing your private information when you use our website www.phoenixinfotainment.com or contract our services.
• Data processing practices strictly align with statutory Indian compliance guidelines, including the DPDP Act 2023.

2. Information We Collect

We gather data directly or automatically through specific categories:

• Profile Data: Names, emails, company details, titles, and telephone numbers.
• Event Specifics: Target dates, budgets, venue parameters, guest counts, and coordination notes.
• Financial Logs: Bank accounts, receipts, tax logs (GST/PAN), and billing coordinates.
• Web Activity: IP logs, configurations, tracking cookies, and usage session data.

3. How We Use Your Information

We utilize information for target operations, outlined below:

• To execute event operations, talent coordination, and technical setups.
• To handle invoicing, process billing logs, and compile taxation reports.
• To send proposals, quotations, updates, and handle helpdesk support.
• To highlight event portfolios (photos/videos) on our media feeds (unless requested otherwise).
• To debug site performance and protect servers from security threats.

4. Data Sharing & Third Parties

• We do not sell, rent, or trade your personal information.
• Necessary event information is shared with booked artists, caterers, and production crews on a need-to-know basis.
• Details will be disclosed if legally mandated by government investigations or judicial subpoenas.

5. Data Security Measures

• We host data on secure database environments with restricted access.
• Encrypted channel protocols are used for handling transaction logs.
• Please note that internet transmissions are not entirely risk-free.

6. Data Retention Policies

• Records are retained only for the duration required to deliver services and satisfy statutory Indian tax requirements.
• Inquiry records that do not proceed to contracting status are cleared from databases periodically.

7. Your Rights (DPDP Act 2023)

Under statutory DPDP provisions, you retain full rights to:

• Request access to lists of personal details currently hosted in our databases.
• Request updates to inaccurate records, or demand the absolute erasure of your personal data.
• Withdraw consent for data processing at any point.
• Submit grievances directly to our compliance officer or file issues with the Data Protection Board of India.

8. Cookies & Tracking

• Cookies and site beacons are used to analyze web traffic, track page hits, and save interface configurations.
• Cookies can be disabled through browser settings without blocking core site navigation.

9. Children's Privacy

• We do not target services towards individuals under 18.
• Accidental collection of minor data will be purged immediately from active databases upon detection.

10. Changes to This Policy

• This policy will be modified to maintain alignment with legal updates. Changes apply immediately upon upload.